LEWISVILLE, TEXAS, (February 17, 2021)
Thank you for your continued patience as we, and many others, struggle with the impact of this unprecedented weather. Phones, travel, and power across many parts of the country are still impacting our laboratory locations. Here are three things you need to know:
1. Phones: Our phones have been impacted system-wide. At this time there is no customer service available as we are unable to make or receive phone calls. If you cannot get through by phone try to email us. Keep in mind we have several locations with no, or limited Internet service.
A list of emails by lab can be downloaded here. Multiple representatives monitor these inboxes.
2. Shipping: UPS, our primary shipping partner, has confirmed that we should expect delays, especially in and out of Dallas, TX. Pick ups and deliveries from UPS continue to be limited, therefore minimal work will be able to leave the labs at this time.
3. Hoya Laboratory Closures:
- Dallas (Lab, as well as Hoya/Seiko & Vision Ease distribution centers) - Wednesday 2/17
- Jackson, MS - Wednesday 2/17/21
- Lewiston, ME - Wednesday 2/17/21
As always, our top priority is the safety and wellbeing of our laboratory and service staff. We will update you as conditions change. Your continued patience is appreciated!
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